We are committed to total customer satisfaction. Additionally, we never charge a restocking fee on retail orders. PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return. Did we ship the incorrect item? We’ll send you a corrected version as soon as possible.
All returns are assigned an RMA number. Request an RMA number by contacting our customer service department via email. Please ensure that any returns have the RMA number clearly marked on the outside of the return package. Returns that do not have the RMA clearly displayed on the outside of the package may be refused by the warehouse.Ship your package using a tracking number. By using this method, the return merchandise can be tracked and delivery can be confirmed. We do not refund original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process.
Want to exchange an item? Simply return your original item(s), and place a new order. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.